Frequently Asked Questions

Q:
Should I book on-line or over the phone?
A:
Depending on the size of your party, you may need to call. Booking online is an instant confirmation, over the phone may take 24-48 hours to finalize.
Q:
What is the cancellation policy?
A:
Packages need to be cancelled 72 hours prior to arrival. Cancellation fees may apply, please check your itinerary.
Q:
What if I have a group, or need more rooms than you can accomodate on-line?
A:
Please call us, we can get you a quote or if the group is large enough, we'll get you to the appropriate person.
Q:
Why do I get SORRY NO ROOMS AVAILABLE when I enter my dates?
A:
You may have selected dates that are currenly not available on-line, or an arrival date that is inside our online cut-off, please call us to check.
Q:
Can I make changes to my package after I book it?
A:
Yes, package changes can be made, as long as enough advance notice (72 hours) is given, and the change you are requesting can be accomodated.
Q:
Can I book a package as a single?
A:
Only over the phone. Most courses restrict singles from making reservations, but we do have a few that will.
Q:
What is the minimum age for check in?
A:
Each room in the reservation must be checked in by an adult at least 21 years of age.
Q:
Are there any fees in addition to the total package cost of the online booking?
A:
Yes. There is a resort fee of $25 per room per night plus tax which will be collected at check out time.
Q:
Why should I book early?
A:
We only offer a limited # of rooms for packages, if you wait too long, our block of rooms may be gone.
Q:
Why are some days more expensive than others?
A:
As the hotel fills, regular rates tend to increase based on demand. Holiday and Special Event periods are typically higher.
Q:
Why can't I get results when I choose a Saturday arrival?
A:
Saturday arrivals are typically restricted and require special approval, please call us to check availability.
Q:
Can I pay for my package at check in?
A:
No, all packages are pre-paid prior to arrival.
Q:
Why is the reservations department unable to find the reservation I just booked?
A:
The online packages are on a different system than the main hotel system, there is usually a 24-48 lag time between the 2 departments.
Q:
What is check in time?
A:
Check in time is 3:00 p.m. To increase your chances of getting the room type you requested, try to show up as close to check in time as possible.
Q:
Will I be guaranteed a Non Smoking room or a specific bed type?
A:
There are only non-smoking rooms. Bed type and smoking preference are REQUEST ONLY and cannot be guaranteed.
Q:
Are my reservations guaranteed for late arrival?
A:
Yes, up to 11 p.m. If you will be later than 11 p.m., please call us or the front desk to notify
Q:
Can I change my tee times after I check in to the hotel?
A:
Only if the course can accommodate the request.
Q:
What constitutes an emergency?
A:
Missing vouchers, airline cancellation or delay, and any life threatening issues. If it's not an emergency, please call the next business morning and we can help.
Q:
What happens if the weather is bad?
A:
If the conditions are unplayable, and the course is issuing RAIN CHECKS, then we will credit your green fees. If it's just unpleasant, the course expects you to play, and us to pay.
Q:
What should I do if I have an emergency?
A:
Please call the contact # listed on your itinerary, if it's after hours, you can press #8 to reach someone off duty who can help.
Q:
Do I need to bring my itinerary with me?
A:
Yes, it's always a good idea to bring your itinerary with you, we include emegency #'s and contact info on all itineraries.
Q:
What are the GREEN FEES included in my package good for?
A:
Golf and cart.
Q:
How far in advance can I make tee times?
A:
Typically tee times can be reserved as part of the package up to 90 days in advance. Groups of 16 or more can be made up to 2 years in advance. Varies by course.
Q:
Do I have to use my Tee Times on specific days?
A:
Yes, Tee Times are a reservation for a specific course, a specific time, and a specific date.
Q:
Are there Junior Rates?
A:
Please call. Only a small number of area courses have junior rates.
Q:
Do the courses have DRESS CODES?
A:
Yes, varies by course, but most restrict denim and require a collared golf shirt. Call for more info.
Q:
Does the hotel provide transportation?
A:
Not as part of the packages. Transportation options are available at an additional cost.
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